InterContinental Hotels Group (IHG) have launched two bespoke services for business clients - IHG Assist and IHG Meeting Point. Both are being rolled out across more than 4,900 IHG hotels worldwide.
IHG Assist: addresses the increasing concern for traveller safety and security.
IHG Meeting Point: enables the group to offer the right meeting space at the right hotel whilst acknowledging sector-specific requirements.
IHG Assist is being implemented in direct response to requests from corporate clients who wish to ensure appropriate security measures are put in place especially for employees visiting locations prone to natural disasters.
*A 24/7 phone line to answer client concerns regarding traveller safety and security.
*A security consultations between a corporate client’s security team member or travel manager and a member of IHG’s Global Security Team to address risk assessment concerns and security queries.
* A guest location service where corporate clients will be offered access to information about their employees’ location during times of crisis and emergencies.
IHG Meeting Point addresses the need for higher levels of service for certain industries including pharmaceutical, automotive, energy, technology, medical healthcare and some manufacturing industries.
IHG Meeting Point is designed to give IHG hotel employees industry-specific knowledge. For example, pharmaceutical companies are driven by a heavy regulated industry in which exclusivity is key – having two pharmaceutical companies staying or hosting events at the same hotel, during the same time is prohibited.
IHG Meeting Point allows IHG hotel staff to manage these bookings in a way that ensures no two pharmaceutical companies are staying in, or meeting at, the same hotel at any given time.