Intercontinental Hotels Group (IHG) has announced that starting this month most of its hotels will move to a 24-hour cancellation policy.
IHG’s previous cancellation policy varied by both region and brand. The new policy means that the majority of the IHG estate will now operate under similar terms.
Guests will have one day prior to arrival to cancel their reservations without penalty.
Both the Marriott and Hilton groups have recently announced a predominantly 48-hour cancellation policy.
Implementation of the new IHG policy is expected to start in the UK and Europe from 28th July 2017. It will be followed by hotels in the USA in August, with the rest of the world following in September.