Research from Thistle Hotels has shown that almost half of hotel guests have requested to change their room (48%), and that nearly ninety per cent (88%) would choose their own room if they could. As a result, Thistle is trialling a ‘Choose Your Own Room’ service at Thistle Euston in London.
This is a free online service which allows guests to take a 360° virtual tour of the bedroom they will be staying in with photographs of the actual bedroom.
Thistle Hotels, who also claim that nearly a third of guests on business admit to having a ‘quiet word’ with check-in staff to get away from colleagues, are confident the discreet new service will save guests embarrassment whilst staying on either business or pleasure.
‘Our ambition is that all Thistle Hotels across the UK will have the Choose Your Own Room service and we are working on rolling this out now’ says David Grosfils, Chief Operating Officer from Thistle Hotels.
